سياسة الاسترجاع

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unused, undamaged, in its original packaging, and accompanied by a receipt or proof of purchase.

To request a return, please contact us at nyraofficialstore@gmail.com.

If your return is accepted, we will provide you with return instructions and the address where your package should be sent. Items returned without first requesting a return may not be accepted.

You can also contact us at nyraofficialstore@gmail.com for any questions regarding returns.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or if you received the wrong product, please contact us as soon as possible so that we can assess the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Returns are not accepted for:

• Personalized or custom-made products.
• Gift cards.
• Items that have been used or damaged after delivery.

Items purchased during promotions, sales, or limited-edition drops remain subject to any applicable statutory right of withdrawal where required by law.

For any questions regarding whether your item is eligible for a return, please contact us at nyraofficialstore@gmail.com.

Exchanges

The fastest way to receive the product you want is to return the item you currently have.

Once the return has been accepted, you may place a separate new order for the desired item.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if your order is delivered within the European Union, you have a statutory 14-day right of withdrawal, allowing you to cancel or return your order without providing a reason.

The item must be returned in the same condition as when you received it: unused, undamaged, in its original packaging, and accompanied by proof of purchase.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as the customer remains responsible for the item until it is received by NYRA.

Original shipping costs are non-refundable, except where the item received is defective, damaged upon delivery, incorrect, or where an error was made by NYRA.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at nyraofficialstore@gmail.com